The independent video store where I’ve worked for 15 years is finally dead. After 28 years in business, we succumbed to the “disruption” of Netflix and Hulu, bled to death by the long, slow defection of our customer base. Once we announced our closing, the few who remained mourned — then we locked the doors. Our permanent collection is gone: boxed up and shipped off to the local library.(…)
I spent 25 years of my life in an industry that no longer exists. Maybe I’m not the most ambitious guy. But that time has provided me with an up-close look at not just how the industry is changing but how people’s tastes, and the culture those tastes create, have changed with it.
Here’s what I’ve learned. [continue]